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T E R M S + C O N D I T I O N S

T E R M S   O F   S E R V I C E
Concrete Blush is a trading name of Concrete Blush Limited and herein may be referred to as "Concrete Blush", "we" or "us".  As used herein, "customer" and "you" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
1. Acceptance of Terms
The placement of an order implies full acceptance of the Terms + Conditions as stated hereon and implied.
2. Price, Currency + GST
All prices on this website are in New Zealand Dollars (NZD) and are inclusive of 15% Goods and Services Tax (GST).  Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in any other currencies.  CONCRETE BLUSH reserves the right to change prices of goods advertised on this website without prior notice.  Orders will not be dispatched until payment is received in full.
3. Payment + Security
CONCRETE BLUSH credit card information security policy:  CONCRETE BLUSH uses PAYPAL for its online credit card transactions.  PAYPAL processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.  Payments are processed in real-time.  CONCRETE BLUSH does not have access to your full card number, this credit card payment is secured by PAYPAL.  Cancelled, unshipped items which require a refund will incur a 5% transaction fee.


4.  Laybuy

Concrete Blush now offers the option of Lay-buy via the LAYBUY platform.  LAYBUY lets you receive your online purchase NOW and spread the total cost over six weekly automatic payments, INTEREST FREE!

To complete your purchase via LAYBUY, simply follow these steps:

1. Simply select PAY BY LAYBUY at checkout

2. New customers must register for LAYBUY, or returning customers can simply sign in to complete your purchase.

3. Your order is processed immediately and your payment schedule is established. Only a sixth is due today and the rest is split over five weekly automatic payments.

4. Your LAYBUY purchase is sent NOW!

The best bits:

  • No minimum spend
  • You get your order straight away!
  • No interest or hidden charges (as long as your payments are on time)

NOTE: LAYBUY is currently only available for New Zealand customers.

Please note: LAYBUY has replaced our old manual layby system. With LAYBUY you not only receive your order straight away but the payment process is streamlined and easy to manage via your LAYBUY account! Plus there is no minimum spend and laybuys can be placed during store-wide sales

Please note: Pre-order terms still apply. If you have placed a pre-order with us and have paid via LAYBUY your goods will be dispatched as per our pre-order terms and conditions.

LAYBUY is a service independent to Concrete Blush, therefore your payment obligations are with LAYBUY and the account you establish with them.  If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist.
If you fail to make a payment, a default fee of $10 may be charged.  Additional failure to make payments will result in further charges being applied to your account.  These fees may be incurred for each payment that is late.

If you have any questions please email us at concreteblush@gmail.com

5. Domestic Shipping

FREE STANDARD SHIPPING FOR NEW ZEALAND ORDERS OVER $75

$6 STANDARD SHIPPING FOR NEW ZEALAND ORDES UP TO $75

We use a range of delivery methods including courier and NZ Post for all orders throughout New Zealand.  All packages are tracked.

Please be aware, if you leave a comment allowing the courier to leave your package on your property when no one is home to accept it, you do so at your own risk. Concrete Blush are unable to replace or credit your package should it go missing.

Please ensure your delivery details are correct as we cannot take any responsibility for lost packages should the wrong details be given.

Delivery costs will be calculated at checkout.  We aim to dispatch all orders within 1 - 2 business days.

6. International Shipping

FREE SHIPPING FOR AUSTRALIAN ORDERS OVER $600

For Australian orders under $600, shipping is calculated at checkout.

Please contact us at concreteblush@gmail.com for a shipping quote to destinations outside New Zealand and Australia.

Please be aware, if you leave a comment allowing the courier to leave your package on your property when no one is home to accept it, you do so at your own risk.  Concrete Blush are unable to replace or credit your package should it go missing.

Please ensure your delivery details are correct as we cannot take any responsibility for lost packages should the wrong details be given.

Australia - Shipping to Australia is via NZ Post Airmail or International Courier and takes 3 - 10 business days.

Any customs, taxes, duty or other fees incurred on arrival will be the responsibility of the customer.  

The return and refund of products incurring these fees is not possible as this is deemed a change of mind purchase.  However, on a case by case basis Concrete Blush reserves the right to issue a store credit for the value of the product/s less a 20% administration fee and the shipping cost.  This also applies to orders receiving free shipping.

For delivery requests outside New Zealand and Australia, please email us at concreteblush@gmail.com and we can provide you with a shipping quote. 

7. Pre-Orders
We offer pre-orders on selected items which are significant in demand or limited release.  A pre-order item will be described as such at the top of the product description along with an expected date of delivery.  Please note these dates can change and Concrete Blush does not guarantee any delivery dates or given time frames.  This is due to international manufacturing, shipping and other unforeseen circumstances.  
Payment for pre-orders is taken at the time of ordering through our usual checkout process.  
When ordering additional items with a pre-order item, your order will be sent once all items are in stock unless specified or requested.  
Pre-orders cannot be cancelled or refunded once an order is placed, unless your order arrives faulty or damaged.  Concrete Blush reserves the right to offer a store credit on a case by case basis.


P R I V A C Y   P O L I C Y


CONCRETE BLUSH values our customers and respect their privacy.  Any information we collect about you is held with the utmost care and security.  We want to make your shopping experience as safe and fulfilling as possible.  While we securely store your customer details, we do not sell, trade or share this information with anyone.  When you place an order we use secure payment facilities to process al online credit card transactions.  No credit card details are kept by CONCRETE BLUSH.


R E F U N D   +   R E T U R N   P O L I C Y


We stand behind the products we sell at Concrete Blush, therefore if an order doesn’t meet your expectations we will happily provide you with a store credit, as long as the product is returned unused in its original condition within 7 days of receipt. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it; otherwise we will not be able to accept the returned product. Concrete Blush is also unable to return an item where the packaging or product is returned damaged or marked. Please note that the cost of returning the items to us is your responsibility unless the item is deemed faulty.

The return and refund of products incurring customs, taxes, duty or other fees when delivered overseas is not possible as this is deemed a change of mind purchase.  However, on a case by case basis Concrete Blush reserves the right to issue a store credit for the value of the product/s less a 20% administration fee and the shipping cost.  This also applies to orders receiving free shipping.


Please email us at concreteblush@gmail.com notifying us that you wish to return an item including the invoice number and the reason for returning it.  We will then provide you with return details.  Delivery charges are non-refundable unless the goods are faulty, in which case, we will refund the cost of returning the item to us.  The item will remain your responsibility until it reaches us. For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation and consider using a tracked service. Please retain proof of postage until we have confirmed your return has been processed and your store credit has been arranged.  Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then organise a store credit for the purchase price less delivery fee if applicable.  All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
We aim to always represent and dispatch quality product. If you believe the item you have received is faulty, please email us at concreteblush@gmail.com as soon as possible, quoting your order number, name and address, and as many details and images as possible about the product and its fault. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
Sale items are not eligible for return or exchange, so please choose carefully.  With the exception of faulty products.


P R O M O T I O N S   +   D I S C O U N T S


All promotions and discount codes are issued at the discretion of CONCRETE BLUSH.  We reserve the right to cancel any order which has unauthorised use of a discount code.  Promotional offers and discount codes can only be used once per customer per promotion, unless otherwise specified.  Promotional offers and discount codes will not be extended beyond the specified end date.